Privacy Policy

This Privacy Policy outlines how maximiseai.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or subscribe to our automation services on the Site.

Last updated: 15 February 2024

Contact

Should you have any questions regarding this policy, require further information about our privacy practices, or wish to lodge a complaint, please reach out to us via e-mail at hello@maximiseai.com.

Collecting Personal Information

Upon visiting the Site or subscribing to our services, we gather certain information about your device, your interaction with the Site, and information necessary to process your subscription requests. Additional information may be collected if you contact us for support. In this policy, "Personal Information" refers to any information that identifies an individual, as detailed below.

Device Information

• Purpose of collection: To accurately load the Site for you and perform analytics to optimize our Site.
• Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: Shared with our processor Webflow and data partners like Google.
• Personal Information collected: Includes web browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and interaction with the Site.

Subscription Information

• Purpose of collection: To provide automation services to you, process your payments, communicate with you, screen requests for potential risk or fraud, and share information or advertising in line with your preferences.
• Source of collection: Directly collected from you.
• Disclosure for a business purpose: Shared with our processor Webflow and data partners like Google.
• Personal Information collected: Name, billing address, email address, and payment information (e.g., credit card numbers).

Customer Support Information

• Purpose of collection: To offer customer support.
• Source of collection: Directly from you and automatically from your account.
• Disclosure for a business purpose: Shared with our processor Webflow.
• Personal Information collected: Name, account number, order number, email address, phone number, and payment details if necessary.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the above address to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• Webflow: We use Webflow to power our online service platform. You can read more about how Webflow uses your Personal Information here: Webflow Privacy Policy.
• Compliance: We may share your Personal Information to comply with laws and regulations, respond to lawful requests for information we receive, or protect our rights.

Behavioural Advertising

We utilise your Personal Information for targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, visit the NAI's educational page.

Opt out of targeted advertising via:

• FACEBOOK: Settings
• GOOGLE: Settings

Additionally, you can opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your Personal Information to provide our services, including processing payments, fulfilling your subscription requests, and keeping you informed about new services and offers.

Lawful Basis

Under the GDPR, if you are a resident of the EEA, we process your personal information under lawful bases including your consent, performance of a contract, compliance with legal obligations, protection of vital interests, and for our legitimate interests.

Retention

We retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see below.

Your Rights

• GDPR Rights: For EEA residents, you have rights to access, port, correct, update, or erase your Personal Information. Contact us to exercise these rights.
• CCPA Rights: For California residents, you have rights to access, port, correct, update, or erase your Personal Information. Contact us to exercise these rights.

Cookies

We use cookies to optimize your experience on our Site and to provide our services. You can control and manage cookies through your browser settings. For more information, visit www.allaboutcookies.org.

Changes

This Privacy Policy may be updated to reflect changes to our practices or for operational, legal, or regulatory reasons.

Complaints

If you have complaints, please contact us via e-mail. If unsatisfied with our response, you have the right to lodge your complaint with the relevant data protection authority.

You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/